Privacy Policy

Roomellow ("we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Service.

1. Information We Collect

1.1 Information You Provide

• Account Information: Email address, display name (if provided), password (encrypted)
• Uploaded Images: Room photos you upload for design generation
• Payment Information: Processed by Stripe (we do NOT store credit card details)

1.2 Automatically Collected Information

• Usage Data: Pages visited, features used, time spent on the Service
• Device Information: Browser type, operating system, IP address (hashed for privacy)
• Generated Designs: AI-generated room designs created from your uploads

1.3 Cookies

We use essential cookies for authentication and session management. We do not use third-party advertising cookies.

2. How We Use Your Information

We use your information to:

• Provide the Service: Generate AI room designs from your uploaded images
• Store Your Designs: Save your generated designs to your account for future access
• Process Payments: Handle credit pack and subscription purchases via Stripe
• Improve the Service: Analyze usage patterns to fix bugs and add features (anonymized data only)
• Communicate: Send account-related emails (password resets, billing receipts, service updates)

3. How We Store Your Data

• Secure Cloud Infrastructure: Your images and designs are stored on secure cloud servers with encryption
• Account Data: Email, preferences, and usage history are stored in a secure database
• Retention Period: We retain your data while your account is active. After account deletion, data is permanently removed within 30 days.

4. Third-Party Services

We use the following third-party services that may process your data:

Note: Third-party services have their own privacy policies. We encourage you to review them.

5. Data Sharing and Disclosure

We do NOT sell, rent, or trade your personal information. We may share data only in these limited circumstances:

• With Your Consent: If you choose to share a design publicly (e.g., via share link)
• Legal Requirements: If required by law, court order, or government request
• Service Providers: Third-party services (Stripe, cloud hosting) that help us operate the Service
• Business Transfer: If Roomellow is acquired or merged, your data may transfer to the new owner

6. Your Privacy Rights

Depending on your location, you may have the following rights:

6.1 Access and Portability

You can access your account data, uploaded images, and generated designs anytime by logging into your account.

6.2 Correction

You can update your email address and display name from your account settings.

6.3 Deletion

You can delete your account at any time. This will permanently remove:

• Your uploaded images
• Your generated designs
• Your account information (email, preferences)
• Your usage history

Deletion is processed within 30 days. Some data may be retained for legal or billing purposes (e.g., payment receipts for tax compliance).

6.4 Data Export

To request a copy of your data, email us at support@roomellow.com with the subject line "Data Export Request". We will provide your data in a machine-readable format within 30 days.

6.5 Opt-Out of Marketing

You can unsubscribe from marketing emails by clicking the "Unsubscribe" link in any email. You will still receive essential account-related emails (e.g., password resets, billing receipts).

7. Children's Privacy

Roomellow is not intended for users under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at support@roomellow.com.

8. International Users

Roomellow is based in the United States. If you access the Service from outside the U.S., your data may be transferred to and stored on servers in the U.S.

European Users (GDPR): We comply with GDPR requirements, including your rights to access, correct, and delete your data. To exercise these rights, contact us at support@roomellow.com.

California Users (CCPA): California residents have the right to: (1) know what personal information we collect; (2) request deletion of personal information; (3) opt-out of the sale of personal information (we do not sell your data); and (4) non-discrimination for exercising these rights. To exercise these rights, contact support@roomellow.com.

9. Data Security

We take security seriously and use industry-standard measures to protect your data:

• Encryption: Data is encrypted in transit (HTTPS) and at rest
• Access Controls: Strict access controls limit who can view your data
• Secure Storage: Images and designs stored on secure cloud infrastructure
• IP Hashing: IP addresses are hashed for privacy (rate limiting purposes)

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

Data Breach Notification: In the event of a data breach affecting your personal information, we will notify you via email within 72 hours of discovery, as required by applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or prominent notice on the Service. Continued use after changes constitutes acceptance of the updated Privacy Policy.

11. Governing Law

This Privacy Policy is governed by the laws of the State of Texas, United States.

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at: